Policies

Damage Claims

All claims for damages and missing items are subject to our customer shipping policies, as well as the legal information contained on the Bill of Lading, which is subject to The Carriage of Goods by Water Act and Rules contained in Paragraph 5 of Article IV of the rules.

The appropriate procedures must be followed in order to avoid any delays with processing your claim. Please download a blank copy of the damage claim form by clicking on the link below and return the completed form with all required supporting documentation. The claim can be sent by mail to the address stated on the form, or by fax to the number stated on the form.

Blank Damage Claim Form


Please note that failure to adhere to the proper claim procedures and requirements, customer shipping policies, or the rules contained on the Bill of Lading, could result in delays in processing and/or denial of your claim.

Freight and Shipping Policies

Click here to download the 2019 Customer Shipping Policies PDF Document

Boarding Times and Baggage

Boarding Times and Baggage

Passenger tickets must be picked up at the ticket office in Happy Valley – Goose Bay on the day of sailing. Tickets will be sold up to one (1) hour prior to departure. Please be aware that there could be a line-up at the ticket booth, so tickets should be picked up as early as possible to avoid delays. The Ticket office will open 5 AM on Mondays.

Boarding will commence one (1) hour prior to departure on Mondays, and on Fridays when the vessel is scheduled to Sail to Cartwright and Black Tickle. Access to the dock or vessel will not be permitted prior to this time. Passengers are advised to remain in the ticket office waiting area, or return to their vehicle after checking in. All passengers should be checked in one (1) hour prior to departure. Passengers will need to have their tickets ready prior to being allowed through the security gate. No person will be granted access beyond the security gate without a passenger ticket. Assistance will be provided to those requiring help with their luggage or with boarding the vessel.

Passengers are reminded that they are allowed to travel with two (2) pieces of luggage and one (1) personal item. Nunatsiavut Marine does not accept responsibility for damaged or lost items. We suggest that you keep all valuables in your possession. Passengers are permitted to bring one (1) piece of luggage onboard as a carry-on, and one (1) personal item. The other piece of luggage is required to be placed in the luggage bin outside the ticket office.

Smoking

There will be NO SMOKING on board the ship. We offer a smoke-free environment.

Travelling with Pets

Passengers travelling with pets are requested to advise the Reservation Office ahead of time by calling 709.896.2262.  Click here to download the policy regarding travelling with pets. Travellers must agree to and sign the Terms and Conditions for Pet Travel prior to allowing their pet on board the vessel.

Passenger Conduct

Our company reserves the right to refuse passage to any person who appears to be under the influence of alcohol or drugs, or whose conduct is unsafe, unlawful or considered to be objectionable.

Any person who attempts to gain passage fraudulently, refuses to pay the prescribed fare or fails to produce proof payment of fare upon request may be refused passage.

Nunatsiavut Marine cannot provide direct supervision for children travelling alone and they must be accompanied with an adult or guardian.

Vehicle Reservations

Vehicle Reservations are intended for private passenger/recreational vehicles only, which are drivable and road legal. These types of vehicles include cars and trucks 3/4 ton or less, vehicles towing campers or small utility trailers, motor homes, and motorcycles. Due to limited space, reservations for vehicles should be made well in advance of your expected travel date. Please ensure that when making a reservation you accurately report the total length of your vehicle, including any item you may be towing. Failure to report the actual length will make your reservation null and void and will forfeit your deposit.

All commercial vehicles must be shipped through the Nunatsiavut Marine Freight Office. Commercial vehicles include trucks over 3/4 ton, trucks towing commercial trailers, cargo vans, transport trucks and/or tractor trailers, buses, and heavy equipment. Any reservations made for commercial vehicles are considered null and void, and deposits for such vehicles will be automatically forfeited.

Payment Information

A non-refundable deposit is required when booking your reservation ($25.00 one way, $50.00 for a round trip). Cancellation of your reservation will forfeit your deposit. Changes to your reservation date will be allowed up to 24 hours prior to departure. Visa, MasterCard and American Express are accepted. Nunatsiavut Marine does not accept personal cheques.
 
Passengers with confirmed reservations will be given priority and walk-on passengers will be accepted only if there is space available. Passengers with reservations must provide proof of reservation and should be prepared to provide a photo ID upon request

Onboard purchases and accommodations will be subject to a HST tax of 15%. Please note that due to limited network access on board the vessel it is recommended that passengers carry cash for making purchases on board.
 
HST is not applicable to passenger fares, vehicle rates and freight.

All prices are quoted in Canadian funds.