All claims for damages and missing items are
subject to our customer shipping policies, as well as the legal
information contained on the Bill of Lading, which is subject to
The Carriage of Goods by Water Act and Rules contained in Paragraph
5 of Article IV of the rules.
The appropriate procedures must be followed in
order to avoid any delays with processing your claim. Please
download a blank copy of the damage claim form by clicking on the
link below and return the completed form with
all required supporting documentation. The claim can be
sent by mail to the address stated on the form, or by fax to the
number stated on the form.
Please note that failure to adhere to the
proper claim procedures and requirements, customer shipping
policies, or the rules contained on the Bill of Lading, could
result in delays in processing and/or denial of your
Boarding Times and Baggage
Passenger tickets can be purchased and picked
up at the ticket office during regular ticket office hours. Tickets
will be sold up to one (1) hour prior to departure. Please be aware
that there could be a line-up at the ticket booth, so tickets
should be picked up as early as possible to avoid
Passengers are reminded that they are allowed
to travel with two (2) pieces of luggage and one (1) personal
Marine does not accept responsibility for damaged or lost items. We
suggest that you keep all valuables in your
are permitted to bring one (1) piece of luggage onboard as a
carry-on, and one (1) personal item. The other piece of luggage is
required to be placed in the luggage bin inside the security gate.
Both pieces of luggage will be tagged and any luggage without a tag
will not be permitted past the security gate. Passengers have the
option of shipping any extra luggage or items as freight, during
regular freight office hours.
Passengers are also reminded that boarding will
commence for the Northern Ranger three (3) hours prior to the
scheduled departure time. Access to the dock or vessel will not be
permitted prior to this time. All passengers should be on board the
vessel one (1) hour prior to departure. Passengers will need to
have their tickets ready prior to being allowed through the
security gate. No person will be granted access beyond the security
gate without a passenger ticket. Assistance will be provided to
those requiring help with their luggage or with boarding the
There will be NO SMOKING on board
the ship. We offer a smoke-free environment.
Travelling with Pets
Passengers travelling with pets
are requested to advise the Reservation Office ahead of time by
calling 709.896.2262. Click here to
download the policy regarding travelling with pets. Travellers must
agree to and sign the Terms and Conditions for Pet
Travel prior to allowing their pet on board the
Policy Regarding Passenger Conduct
Our company reserves the right to
refuse passage to any person who appears to be under the influence
of alcohol or drugs, or whose conduct is unsafe, unlawful or
considered to be objectionable.
Any person who attempts to gain passage fraudulently, refuses to
pay the prescribed fare or fails to produce proof payment of fare
upon request may be refused passage.
Nunatsiavut Marine cannot provide direct supervision for children
travelling alone and they must be accompanied with an adult or
A non-refundable deposit of $25.00 will be required
at time of booking for each reservation, per trip ($50.00 when
booking a return trip). Visa, MasterCard and American Express are
accepted. Nunatsiavut Marine does not accept personal cheques.
with confirmed reservations will be given priority and walk-on
passengers will be accepted only if there is space available.
Passengers with reservations must provide proof of reservation and
should be prepared to provide a photo ID upon request
purchases and accommodations will be subject to a HST tax of
that due to limited network access on board the vessel it is
recommended that passengers carry cash for making purchases on
HST is not applicable to passenger fares,
vehicle rates and freight.
All prices are quoted in Canadian funds.